pkloke Terms and Conditions

Section 01

Definitions and Interpretation

The following terms used in these Terms carry specific meanings:

• "Platform" — The pkloke website and all services provided through it.
• "User" or "Member" — Any person who holds a registered account on pkloke.
• "Balance" — The total funds available in a user's account.
• "Bonus Funds" — Amounts credited as promotional offers or rewards.
• "Wagering Requirement" — The total amount that must be wagered in order to withdraw bonus funds.
• "KYC" — Know Your Customer — the identity verification process.

Unless the context indicates otherwise, singular terms also include the plural and vice versa.

Section 02

Eligibility and Age Requirement

To open an account and use services on the pkloke platform, you must:

• Be at least 21 years of age at the time of registration.
• Hold a valid national identity card or passport in your own name.
• Have a valid and active payment method (bKash, Nagad, Rocket, or a bank account).
• Have read and understood these Terms in full and given your consent.

pkloke may request documents for age verification at any time. Failure to submit documents may result in the account being suspended or closed.

Multiple Accounts

Each person may hold only one account. Creating multiple accounts will result in all accounts being closed, and balances may be forfeited.

Section 03

Account Registration

When registering on pkloke, you must provide accurate, complete, and up-to-date information. The following details will be collected during registration:

• Full name (as per national identity card or passport)
• Active mobile number
• Email address
• Date of birth
• Preferred payment method

Updating Your Information

If any of your personal details change, notify our support team immediately. pkloke will not be liable for any issues arising from information that has not been kept up to date.

Section 04

Account Security

Maintaining the security of your account is entirely your responsibility. Please follow these security guidelines:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and special characters.
• Never share your login details with anyone.
• Always log out after using a public or shared device.
• If you notice any suspicious activity, contact us immediately.

Any activity carried out from your account will be considered your own. pkloke will not be liable for losses resulting from unauthorized access by a third party, unless it is proven that the loss occurred due to pkloke's own fault.

Section 05

Deposits and Payments

pkloke supports the following payment methods for depositing funds:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposit Terms

• Deposits may only be made from a payment account registered in your own name.
• Funds sent from an account registered in a third party's name will not be accepted and will be returned.
• Deposited funds should appear in your balance immediately. If there is any delay, please contact support.
• pkloke will never ask for payment details directly over the phone or via messages.

Currency

All transactions will be conducted in Bangladeshi Taka (BDT / ৳).

Section 06

Withdrawal Policy

Withdrawal Terms

• The account must be fully verified before a withdrawal request can be made.
• Withdrawals must be made to the same payment method used for the deposit.
• If a bonus balance is present, withdrawals may be restricted until the associated wagering requirement has been met.
• If KYC verification is incomplete, processing of large withdrawal requests may be delayed.
• pkloke reserves the right to hold withdrawals if fraudulent activity is suspected.

Processing Time

Under normal circumstances, approved withdrawals will reach your payment account within 30 minutes to 3 hours. Bank transfers may take somewhat longer depending on the bank's own processing procedures.

Section 07

Bonuses and Promotions

Welcome Bonus

New members can receive up to a 150% bonus on their first deposit, up to ৳5,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total ৳2,500.
• Deposit ৳8,000 → ৳5,000 bonus → total ৳13,000.

General Bonus Terms

• Each bonus offer has its own validity period and conditions — please read the details before claiming an offer.
• Bonus balance cannot be withdrawn directly; only winnings earned after the wagering requirement has been met are withdrawable.
• If bonus abuse or an "arbitrage" strategy is detected, the bonus will be cancelled and any related winnings will be forfeited.
• Each promotion applies once per account.
• pkloke reserves the right to modify or cancel any promotion.

Cashback and VIP Rewards

VIP members receive regular weekly cashback benefits. Cashback is credited directly to the account balance and is withdrawable.

Section 08

Gaming Rules

All games on the pkloke platform are conducted fairly and transparently. Please keep the following in mind while gaming:

• Each game has its own rules, which can be viewed in the game interface.
• If a game round is left incomplete due to a technical error, that round will be considered void and the wagered amount will be returned.
• Incorrect results or payouts displayed due to a technical error in the game software are not valid.
• pkloke reserves the right to change its game offerings at any time.

Disconnection

pkloke is not liable for losses caused by internet disconnection. After the connection is restored, the game will resume from the state it was in.

Fair Play

pkloke uses encryption technology and a Random Number Generator (RNG) to ensure fair gaming.

Section 09

Prohibited Activities

• Operating an account on behalf of a minor.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Hacking, cheating, using bots, or using automated tools on the platform software.
• Colluding with other users to artificially control game outcomes.
• Creating multiple accounts to abuse bonus benefits.
• Harassing, intimidating, or behaving inappropriately toward other members.
• Registering under a false identity or using a third party's payment account.

Section 10

Limitation of Liability

pkloke will not accept any liability in the following cases:

• Loss caused by issues with your internet connection or device.
• Delays caused by disruption to third-party services (such as payment gateways).
• Leakage of your account information due to negligence on your part.
• Service disruption caused by unexpected natural disasters or force majeure circumstances.

pkloke's total liability under any circumstances will remain within the limit of the actual amount you have deposited in relation to the matter concerned.

Section 11

Account Suspension and Termination

Suspension by pkloke

pkloke reserves the right to temporarily suspend or permanently terminate your account in the following circumstances:

• Violation of these terms and conditions.
• Failure to verify identity or providing false information.
• Fraudulent or suspicious activity.
• Violation of responsible gaming guidelines.
• Instructions from legal authorities.

Voluntary Account Closure

You may request to close your account at any time through our support team. Any existing balance can be withdrawn before the account is closed, provided there are no outstanding conditions.

Account Inactivity

If there are no transactions or logins for 12 consecutive months, the account may be marked as inactive. You will be notified in advance regarding this.

Section 12

Privacy

pkloke is committed to keeping your personal information secure. We store your data using SSL encryption and modern security technology.

Please read our Privacy Policy for detailed information on how your data is collected, used, and protected.

• We do not sell your information to third parties.
• Payment information is encrypted to the highest security standards.
• Your information is not shared with any government agency except as required by law.

Section 13

Responsible Gaming

pkloke believes that gaming is a form of entertainment and should be enjoyed responsibly. We are committed to ensuring the protection of our members.

Self-Limits

Users can set their own deposit limits, betting limits, and time limits on their account. Please read our Responsible Gaming page for more details about this feature.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you may request a temporary or permanent self-exclusion. Please contact the support team.

Section 14

Changes to Terms and Conditions

pkloke reserves the right to change these terms and conditions at any time. For important changes, we will notify you in the following ways:

• Notification to your registered email address.
• A public notice on the website.

Continued use of the platform after updated terms and conditions are published will be considered as your acceptance of the new terms. If you do not agree with any change, please request to close your account.

Section 15

Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We will try to resolve it as quickly as possible.

Complaint Process

• Write to us in detail via live chat or at [email protected].
• Please mention the subject of the complaint, the date, and the relevant transaction ID.
• We will acknowledge receipt of your complaint and begin an investigation.
• Once the investigation is complete, the decision will be communicated in writing.

Final Decision

pkloke's decision on game outcomes or technical matters is final, unless a clear technical error is proven.

Section 16

Contact

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]

These terms and conditions were last updated in January 2026. Previous versions are no longer valid.